Chongqing Golmo Technology Co., Ltd. after-sales service commitment
1. Product quality guarantee period
Our company promises that the bidding product quality guarantee period is one year, counting from the date of acceptance.
2. After-sales service content
Our company should provide users with the following technical support services during the quality guarantee period:
(1) Service requirements during the quality guarantee period
a. Telephone consultation
Our company provides users with technical assistance telephones, answers to problems encountered by users in use, and promptly proposes solutions for users.
b. Site response
In case of use and technical problems, which cannot be resolved by telephone consultation, our company will take corresponding measures within 4 hours to provide on-site services to ensure that the product works normally; if it cannot be resolved within 4 hours, a spare product will be provided within 24 hours to ensure The goods are used normally. Except for force majeure and the responsibility of the purchaser, all costs are borne by the supplier.
c. Other service requirements
(a) If the quality of the product during the warranty period is determined by the authoritative organization to fail to meet the quality requirements, our company will repair, replace, and return the product (referring to the whole product, non-components), and bear the entire cost of repair, replacement or return.
(b) For the same quality problem, if the repair fails to meet the standard requirements twice, our company will replace the products specified in the contract for the user free of charge.
(c) When a serious quality problem occurs, when the user directly chooses the replacement, our company will replace the product specified in the contract for free.
(d) In line with the replacement conditions, because there is no product of the same specification, model and type, our company exchanges products of other specifications and styles that are not lower than the contract goods specifications and the purchaser is satisfied. Our company shall not provide defective products, substandard products or repaired products to the purchaser.
(e) After the replacement, the product warranty period is recalculated from the date of replacement.
(f) If the purchaser causes losses due to product quality problems, our company will compensate according to the relevant laws and regulations.
(2) Out-of-warranty service requirements
a. After the quality guarantee period expires, our company also provides free telephone consultation service, and should promise to provide on-site maintenance services for the product.
b. After the quality guarantee period expires, if the purchaser needs to continue to provide after-sales service by the original supplier, our company provides after-sales service at a preferential price.
Chongqing Golmo Technology Co., Ltd. is a modern laboratory overall planning enterprise integrating R & D, design, production, construction and after-sales. The company has a professional R & D team, advanced production technology and production equipment, and a sound construction and service system. The company is committed to providing customers with laboratory system solutions-overall laboratory planning and design, laboratory furniture production, laboratory decoration projects, cleansing projects, ventilation systems, air supply systems, construction and installation, and related equipment supply, installation, and after sales Services, etc.
In order to create a first-class laboratory overall planning enterprise, the research and development team of GLM Technology visited Swedish laboratories and introduced the advanced technology, raw materials and components of the Swedish laboratory industry chain to China. Products cover education, scientific research, environmental protection, disease control, medical, health, biological, pharmaceutical, chemical, petroleum and other industries, and cooperate with many well-known colleges and universities, engineering service providers.
The company's headquarter is located in the National Science and Technology Innovation Center of Chayuan New District, Chongqing. The company has more than 3,000 square meters of modern workshops, many sets of modern processing equipment imported from Germany, Belgium, Japan. In order to build a high-end modern Internet of things system laboratory, the company has set up a special technology research and development center, with a number of high-level professional and technical personnel, professional design rooms. The company's construction team has many years of work experience and is well-equipped. The laboratory project undertaken by the company has been rated as a model project for a long time, which can solve various problems encountered by users in the installation and operation of equipment at any time.
Golmo Technology adheres to the tenet of "Customer First, Attentive Service", provides customers with the most satisfied products, and continuously innovates technology. We promise that "the environmental protection standard of each piece of laboratory furniture sheet is better than the national standard". A number of core patented technologies have helped build an international green laboratory.
Professionalism builds quality, integrity advances, and Golmo Technology will continue to manufacture with integrity and bravely reach the peak of the laboratory's overall planning and manufacturing industry. Do our best to build a Chinese-style modern laboratory and provide our customers with the highest quality products and the most satisfactory services.
Twenty years of laboratory experience, thousands of laboratory cases
Solution provider for overall laboratory construction——German Technology
Golmo has more than 3,000 square meters of modern workshops, many sets of modern processing equipment imported from Germany, Belgium, and Japan. A professional design office and a number of high-level professional and technical personnel and a marketing team center
Science and Technology Enterprise:
The company is located in Chongqing Tea Garden National Science and Technology Innovation Center. The park gathers high-tech enterprises such as China Internet of Things, Telecommunications Research Institute, and Smart City.
Internet of Things:
Member unit of Chongqing Internet of Things Association, the company is committed to creating a high-end modern Internet of things system laboratory
Overall planning and design of the laboratory:
Have excellent engineering and technical personnel for laboratory ventilation, water, electricity, gas, and environmental planning and design; Professionals tailored to each customer according to the different needs of different customers; Place, space, safety requirements, shape, color, function Integrated design such as convenience and convenience; owns a professional construction team composed of technicians in various industries such as plumbing, electrical, water supply and drainage
Products cover education, scientific research, environmental protection, disease control, medical, health, biological, pharmaceutical, chemical, petroleum and other industries.
Golmo starts with every detail and tailors different product requirements for you according to your different needs.
Has 3000 square meters of independent production of standard workshops and professional production equipment.
Strict management of equipment and construction process to effectively guarantee the quality of construction
Our materials meet national standards
If the dealer encounters the use and technical problems and cannot be resolved by telephone consultation, our company will take corresponding response measures within 2 hours; if it cannot be resolved within 12 hours, it will send professionals for technical support within 24 hours.
After the product quality guarantee period, our company also provides free telephone consultation service and promises to provide on-site maintenance services for the product. And provide after-sales service at the best price.
Our company can provide spare parts for dealers to ensure users' emergency needs. All repair parts used are original parts of our company.
Warranty: The product warranty period is 1 year. During the warranty period, the repair and supply of spare parts are free of charge. After the warranty period, the dealer only bears the cost of replacement parts and the price of product maintenance.
Non-human factors, such as damage caused by force majeure such as typhoons, floods, earthquakes, etc .; the indirect loss of the purchaser due to damage to the product, the company will not be held responsible.
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